ATADEL PLATFORM PRIVACY POLICY
LAST UPDATED: September 23, 2024
1. Introduction
This Privacy Policy describes how Atadel Technologies Inc. (“Atadel,” “we,” “us,” or “our”) collects, uses, processes, and discloses your Personal Data through the use of our website (https://atadel.ca), mobile applications, and services (collectively referred to as the “Platform” or “Services”). This Privacy Policy applies to users, customers, merchants, partners, drivers, and all parties engaging with our Services.
“Personal Data” refers to any information that can identify you either directly or indirectly, such as your name, contact details, payment information, location, or usage data.
We collect, use, and disclose Personal Data to the extent necessary for providing our Services, complying with legal obligations, and ensuring our business operations. By using our Platform, you consent to the collection, use, and disclosure of your Personal Data as described in this Privacy Policy.
Age Restriction: You must be 18 years of age or older to use our Platform, as some merchants sell alcohol and other age-restricted products.
2. What Data We Collect
Atadel collects various categories of Personal Data to deliver and improve our Services:
2.1 Data You Provide to Us
You may provide us with the following types of Personal Data:
- Account Information: Name, email address, phone number, date of birth, and profile picture when you register for an account.
- Payment Information: Credit card or bank details, billing address, and transaction data.
- Verification Information: Government-issued ID, driver’s license, or vehicle information (for drivers or partners).
- Communication Data: Details you share with us via customer support or feedback, such as emails, chats, or calls.
- User Content: Any content you provide, such as reviews, comments, and photos.
2.2 Data We Collect Automatically
When you use our Platform, we automatically collect the following:
- Location Data: GPS data, approximate location, and other geographical information when using delivery or rideshare services.
- Device Data: IP address, device model, browser type, operating system, app version, and mobile network information.
- Usage Data: Features used, time spent on the Platform, and other interaction details.
- Transaction Data: Records of your transactions, including items purchased, delivery addresses, and payment methods.
2.3 Data from Third Parties
We may also receive data from third parties:
- Payment Processors: Information from payment platforms like Stripe to facilitate transactions.
- Partners and Affiliates: Data shared by partners or affiliates with whom you interact through the Platform.
- Social Media: When you engage with us on social platforms or link your social accounts, we may collect your social profile information.
- Referral Programs: Data from third parties if you are referred to our services.
3. How We Use Your Data
We use your Personal Data for the following purposes:
3.1 Providing Services
- User Registration: To create, maintain, and update your user account.
- Payment Processing: To facilitate payments, refunds, and other transactions.
- Delivery and Rideshare Services: To process orders, allocate deliveries, and track your location for real-time updates.
- Customer Support: To respond to your queries, resolve issues, and offer assistance.
- Service Customization: To personalize your experience, including providing targeted recommendations based on your preferences.
3.2 Security and Fraud Prevention
- Identity Verification: To verify your identity or eligibility for specific services.
- Fraud Detection: To monitor and prevent fraudulent or illegal activity.
- Driver and User Safety: To ensure the safety of our users and drivers, including recording location data and trip details.
3.3 Marketing and Communications
- Promotional Offers: To send marketing communications about our services, discounts, and promotions.
- Loyalty Programs: To administer participation in rewards or referral programs.
- Surveys and Feedback: To invite you to participate in surveys or reviews to improve our Services.
4. Disclosure of Your Data
We may share your Personal Data under the following circumstances:
4.1 With Service Providers
We work with third-party service providers who assist us in delivering our Services, including:
- Payment Processors: Stripe or other financial institutions that handle payment transactions.
- Cloud Providers: Companies providing hosting, storage, and data processing services.
- Marketing and Analytics Firms: Third parties who help us manage promotional campaigns, surveys, and data analysis.
4.2 With Drivers and Delivery Partners
We share relevant Personal Data (such as your name, delivery address, and contact number) with drivers, delivery partners, and merchants to fulfill your orders.
4.3 With Business Partners
We may disclose Personal Data to partners with whom we collaborate to provide integrated services, promotions, or joint marketing efforts.
4.4 Legal and Regulatory Disclosure
We may share Personal Data if required to do so by law or in response to valid requests by government authorities or law enforcement. This includes:
- Compliance: With legal requirements, subpoenas, court orders, or regulatory obligations.
- Protection: To protect our legal rights, enforce our Terms of Service, or respond to fraud or security issues.
5. Data Security
We take the protection of your Personal Data seriously and use a variety of technical and organizational measures to safeguard it. These include:
- Encryption: To protect data during transmission.
- Access Controls: Limiting access to Personal Data to authorized employees or contractors.
- Data Anonymization: In some cases, we anonymize data to reduce privacy risks.
While we take these precautions, it’s important to note that no method of transmitting or storing data is completely secure. You share your information at your own risk.
6. Your Rights
Under certain circumstances, depending on your location and as required by applicable law, you may have the following rights regarding your Personal Data:
- Access: Request access to the Personal Data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request that we delete your Personal Data under specific conditions.
- Object to Processing: Object to the processing of your Personal Data for direct marketing or other purposes.
- Data Portability: Request the transfer of your data to another entity in a machine-readable format.
You may exercise your rights by contacting us at [email protected]. We will respond to your request as required by applicable laws.
7. Data Retention
We do not retain financial information such as credit card details, which are handled entirely by Stripe, our payment gateway provider. We retain other Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy.
8. International Data Transfers
Your Personal Data may be transferred to and stored on servers located outside your jurisdiction. In such cases, we ensure that adequate protection mechanisms are in place, including standard contractual clauses or other legal safeguards.
9. Cookies and Similar Technologies
We use cookies, web beacons, and other tracking technologies to improve your experience on the Platform. These technologies help us:
- Authenticate Users
- Analyze Usage Patterns
- Serve Targeted Ads
You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our Platform.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on our website, and users will be notified through app notifications.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact our Data Protection Officer at email: [email protected]