AtadelSend is a convenient package delivery service that allows you to request a dedicated driver to transport your packages to a person waiting at a specified drop-off location. You can also use AtadelSend to have packages sent to you from a designated sender.

• Tap the "Send a Package'' button on Atadel's website to make a delivery request. Once submitted, you will receive a delivery fee quote.
• Once you make the payment, a driver will be connected and dispatched to pick up the package and deliver.
• After delivering, you will receive a "delivery completed" confirmation.

*The Super App is launching soon - it will allow convenient booking straight from the App. 

You can send packages through AtadelSend as long as they meet the following criteria:

• Do not contain prohibited items (see next question for details).
• Fit comfortably in the designated vehicle type (e.g., trunk of a midsize vehicle).
• Are closed, securely sealed, and ready for curbside or door pickup. (Drivers may refuse to pick up, if packages are not properly secured).

Prohibited items include but are not limited to alcohol, medication, recreational drugs, and dangerous or illegal items. Please ensure your package complies with these restrictions to avoid any issues with your delivery request.

 Yes, currently the maximum weight limit is 30 lbs.

If you need to send larger items, please contact support at [email protected]

Yes, a driver may refuse pick up for any reason including:

• Package is not properly secured.
• Package is too heavy or larger than the limit or too large for their vehicle.
• Package contains prohibited items.

AtadelSend is currently available in Edmonton and nearby areas, with more cities coming soon.

AtadelSend operates around the clock, seven days a week. Please note that additional fees may be applicable for deliveries made between 8:00 PM and 7:00 AM.

We recommend notifying the recipient of the impending delivery so they can meet the driver to retrieve the package from the vehicle. If you wish to send a surprise package, you must clearly instruct the driver to leave the package at the recipient's door in the delivery instruction section. Please note that drivers may choose to decline this request.

Please ensure that the receiver is available to accept the delivery before using AtadelSend (Valid phone number must also be provided).

If the receiver is not  available, the driver may:

• drop the package at the receiver's door.
• contact the sender to get in touch with the receiver.
• contact the sender to coordinate a return. (You'll be responsible for costs associated with returning the package to you if necessary).

Please feel free to message [email protected] and we will get back to you ASAP. Thank you for using AtadelSend.