Help Center

Welcome to the Atadel Help Center!

Find answers to your questions, get support, and explore helpful resources.

General FAQs

Atadel’s got your back with four core services: AtadelEat for tasty meals and liquor, AtadelShop for groceries and more, AtadelGo for rideshare, and AtadelSend for package delivery. We’re basically your all-in-one app for life’s essentials! 🍽️🚗📦🛒

Download the Atadel Super App, pick your service, follow the prompts, and you’re off! It’s all super user-friendly—because, well, it’s a Super App! 🚀📲

Absolutely! You can schedule food orders, rides, and even deliveries for a time that suits you. Just let us know when, and we’ll make it happen! ⏰✨

All payments are processed securely through the app. Just add your card, and you’re good to go! Plus, no surprise charges—we’re all about transparency here. 💳🛍️

Right now, we’re rolling strong in Edmonton and surrounding areas, but we’re growing fast! Check the app for updates on availability in your city. 🌍📍

Real-time tracking for all services! Watch your meal, ride, or package make its way to you live on the app—no more guessing games. 🚗🍕📦

Nope, tipping isn’t mandatory, but it’s always appreciated! You can add a tip after your delivery, ride, or service is complete, right in the app. 💸🎉

We’ve got your back! For any hiccups, email our support team at [email protected], and we’ll sort things out quickly. 🚨📧

Safety is key! Whether it’s through rigorous background checks for drivers or secure packaging guidelines for deliveries, Atadel takes every measure to ensure you, your food, your packages, and your rides are safe and sound. 🛡️🚗

You can cancel or modify rides and deliveries as long as they haven't been picked up or dispatched. For specific cases, check the app for terms and conditions. 📝📲

Still got questions? We've got answers, reach out to us 👇

Email Inquiries

For additional support or questions, reach us via email:
[email protected]
For partner inquiries, contact us at: retailer@atadel.ca
We aim to respond within 24 hours.

Live Chat Support

Need immediate help?
Use our live chat feature available on our website for instant assistance. Our support team is ready to help you with any issues or questions in real time.